Course curriculum

    1. Assignment Guidance

    2. Case Study

    3. Assignment

About this course

  • 3 lessons

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What this case study covers

How Best Buy built customer-centric training that turned employees into genuine product experts.

  • Turning retail staff into trusted product experts

    See the training design Best Buy used to build deep product knowledge and customer-service confidence across a large, high-turnover retail workforce.

  • Training that shows up in customer satisfaction scores

    Understand how Best Buy connected its training investment directly to measurable improvements in customer experience and sales performance.

  • Who this course is for

    Retail and customer-facing HR and L&D professionals looking for a proven model for frontline training at scale.