Course curriculum

    1. 1.1 Understanding Feedback Systems: From Traditional to 360-Degree

    2. 1.2 The Philosophy of 360-Degree Feedback

    3. 1.3 Basics of the 360-Degree Feedback Model

    4. 1.4 Potential Pitfalls and How to Avoid Them

    5. 1.5 Case Study: Success Stories of 360-Degree Feedback Implementation

    1. 2.1 Designing a 360-Degree Feedback Process. Setting Clear Objectives

    2. 2.2 Questionnaire Design and Structure

    3. 2.3 Selecting Feedback Providers

    4. 2.4 Implementing Feedback Mechanisms

    5. 2.5 Protecting Confidentiality and Integrity

    1. 3.1 Unpacking Quantitative Data

    2. 3.2 Diving into Qualitative Feedback

    3. 3.3 Addressing Biases and Anomalies

    4. 3.4 Visualization of Feedback Data

    5. 3.5 Feedback Reflection: Personal and Organizational Insights

    1. 4.1 Prioritizing Feedback Points

    2. 4.2 Designing Personal Development Plans

    3. 4.3 Organizational Action Plans

    4. 4.4 Navigating Sensitive Feedback

    5. 4.5 Monitoring Progress and Iteration

    1. 5.1 The Power of Open Communication

    2. 5.2 Training Managers and Leaders

    3. 5.3 Overcoming Resistance to Feedback

    4. 5.4 Celebrating Feedback Successes

    5. 5.5 Continual Improvement and Evolution

About this course

  • 25 lessons
  • 0.5 hours of video content

Accelerate your Career Growth

This course is a valuable component of Certified HR Practitioner Certification (CHR-P) program.
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What this 360-degree feedback course covers

Designing and running multi-rater feedback that actually improves performance.

  • Why 360-degree feedback often fails (and how to fix it)

    Most 360 feedback programs collapse into vague, unactionable ratings. This course covers the common failure modes—rater bias, survey fatigue, no follow-through—and how to design a process that leads to real behavior change.

  • Building and delivering a multi-rater feedback process

    You'll learn how to select raters, design competency-based survey questions, aggregate results without exposing individual raters, and coach managers through delivering feedback constructively.

  • Who this course is for

    HR and L&D professionals running or designing 360-degree feedback essentials programs, and managers who want to give and receive multi-rater feedback more effectively as part of a broader leadership development track.